Jay Sanchez gives his best tip for succeeding in uncertain times, what we're calling the "help me help you" strategy.
Timestamps:
00:00:00 - The Secret Recipe
00:01:41 - Aligning Goals with Customers and Organization
00:03:03 - Turning CS Inwards: Help me help you
00:04:30 - Building the Foundations of Customer Success
00:05:49 - Connecting Internal Processes to the Customer Experience
00:07:16 - Facilitating Customer Conversations and Relationships
00:08:56 - Connecting with Sales and Other Teams
00:10:23 - Power Dynamics and Building Trust
00:11:41 - The Ben Franklin Effect
00:13:10 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jay:
Jay's LinkedIn: https://www.linkedin.com/in/jasanc13/
