Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day.
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:00 - Hoodwinked
00:01:43 - A size inconsistency
00:02:09 - Whiplash
00:03:06 - CS and revenue responsibilities
00:04:14 - Justifying CS roles
00:05:10 - CS as revenue protectors
00:07:17 - Impact over chuckles in CS
00:08:22 - CS role specialization
00:11:10 - Sales vs. CS goals
00:12:14 - Companies making wrong decisions
00:12:32 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jon Johnson:
Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/
