Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
--~--
Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.
Chapters:
00:00:00 - The Cost of Unprofitable Customers
00:05:43 - Discovering the Customer Success Role
00:10:57 - Evolution of Customer Success
00:16:25 - Expansion as a Retention Strategy
00:21:56 - The CEO and CFO's Love Language
00:27:23 - Leveraging Customer Success Data
00:33:03 - The Problem with "Customer Success is the New Sales"
00:38:25 - Recommendations and Books/Podcasts/TV Shows
00:43:33 - A Conversation in Ukraine
00:48:41 - Not Listening to Tim Ferriss
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with Dillon (host):
LinkedIn: https://www.linkedin.com/in/dillonryoung
X (Twitter): https://twitter.com/CSPSDY
👋 Connect with guests:
Shari Srebnick LinkedIn: https://www.linkedin.com/in/sharisrebnick/
----------
Lifetime Value is sponsored by The Segment, a new kind of Customer Success newsletter bringing you the latest news, analysis, and references only true Lifers will know. Subscribe today by clicking lifetimevalue.link/subscribe or send us an email at subscribe@lifetimevaluemedia.com.
