Jeff Moss needs us all to get back to basics and learn how to just stand up.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:50 - The two things we don’t understand
00:02:59 - Why retention is overrated
00:04:06 - Expanding customers during onboarding
00:05:01 - Customer success is a journey, not a destination
00:06:38 - Why playbooks determine outcomes
00:07:47 - Pressure for expansion within the quarter
00:08:57 - The danger of focusing on retention goals
00:09:50 - Inputs lead to outputs in CS success
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeff Moss:
Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-59b3669a/
