Episode 132: Marc Ray thinks we're losing the plot.
⏱️ Timestamps:
00:00:00 - Intro
00:01:08 - Marc's background in customer success
00:01:39 - Over-complicating customer success strategies
00:02:42 - Aligning teams and simplifying processes
00:03:08 - Leadership’s role in adding complexity
00:04:52 - Avoiding distractions in customer success
00:06:32 - Rob's frameworks for clarity and focus
00:06:50 - Focus on churn: The ultimate priority
00:08:35 - Dillon's D&D analogy: Losing sight of outcomes
00:09:55 - Wrap-up and thank you from Lifetime Value
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Marc Ray:
Marc's LinkedIn: https://www.linkedin.com/in/marcray/
