Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship.
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:00 - Kumbaya b-----es
00:02:30 - Giving Kristi her flowers
00:03:15 - Collaboration with sales challenges
00:04:35 - The tension between CS and sales
00:05:22 - JP’s approach to sales relationships
00:07:03 - Rob’s counterintuitive solution
00:09:30 - Importance of feedback mechanisms
00:11:00 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kristi Faltorusso:
Kristi's LinkedIn: https://www.linkedin.com/in/kristiserrano/
She's So Suite: https://www.kristifaltorusso.com/shes-so-suite
