Monica Stewart, founder of MSD Consulting, thinks we're all dropping the ball. Both literally and figuratively.
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⏱️ Timestamps:
00:00:00 - No weak handshakes
00:00:35 - The Grape-Nuts of CS podcasts
00:00:45 - You microwave what?
00:02:26 - Importance of customer implementation
00:02:58 - Losing excitement during implementation
00:03:43 - Implementation challenges and solutions
00:05:00 - Sales and CS alignment issues
00:06:06 - Strategies for an engaging implementation
00:07:06 - Energizing client meetings
00:09:03 - Researching customers for better connections
00:10:40 - Reframing sales within customer success
00:11:14 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Monica Stewart:
Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/
