Episode 114: Dillon talked on an empathy panel - can you believe it?
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⏱️ Timestamps:
00:00:00 - The misconception of hiring for empathy
00:00:32 - Welcome to the daily standup with Lifetime Value
00:01:35 - Spaghetti threads of customer success
00:02:25 - The empathy debate in customer success
00:03:40 - Turning empathy into actionable tactics
00:04:50 - The real value of curiosity over empathy
00:06:35 - Overcoming burnout and emotional detachment
00:08:50 - Avoiding emotional baggage with a third-person view
00:10:55 - Task orientation vs. building relationships
00:12:47 - Slow is fast: balancing efficiency with empathy
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
