Morgan Strong is a solo CS pro responsible for it all - how does she keep her head on straight?
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⏱️ Timestamps:
00:00:00 - A taste for sheetrock
00:02:00 - Focus on onboarding for success
00:03:48 - The solo CS leader’s challenge
00:05:07 - Balancing proactive and reactive work
00:07:15 - Strategic Fridays: time to focus
00:07:47 - PropTech buzzword and strategic tips
00:08:24 - Managing capacity with clear communication
00:09:00 - Final thoughts: surviving solo CS leadership
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Morgan Strong:
Morgan's LinkedIn: https://www.linkedin.com/in/morgan-strong-8038b8130/
