Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat?
Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - Rob remembers
00:00:33 - Welcoming Danny Luu
00:01:06 - From Wells Fargo to tech
00:02:37 - CS is tougher!
00:04:47 - Dillon’s advice: It’s okay to say “I don’t know”
00:05:41 - JP and the problem with one-size-fits-all CS
00:06:33 - Rob on adapting templates and playbooks
00:08:01 - Danny’s tips for team collaboration and learning
00:08:54 - Wrapping up
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Danny Luu:
Danny's LinkedIn: https://www.linkedin.com/in/dntluu/
