Amber Monroe has a riddle for you:
If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go?
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⏱️ Timestamps:
00:00:00 - Only fools rush through onboarding
00:01:10 - Amber’s Monroe
00:01:24 - Onboarding CSMs the wrong way
00:02:18 - Challenges in small, growing organizations
00:05:55 - JP’s recent onboarding experience
00:07:08 - Empowering CSMs to communicate needs
00:09:07 - Rob’s onboarding experiences and evolution
00:10:49 - The importance of employee care
00:11:01 - Use of learning management systems
00:13:03 - Closing remarks and thanks- Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Amber Monroe:
Amber's LinkedIn: https://www.linkedin.com/in/ambermonroe/
