Episode 134: James Lawson tells us what outsiders see when looking in.
⏱️ Timestamps:
00:00:00 - Intro
00:01:01 - James Lawson: A lifetime in customer success
00:02:05 - The CS bubble and its confusion
00:03:54 - Should customer success be easier to grasp?
00:04:52 - Online behavior and the CS reality bubble
00:06:57 - Revenue and the CS role: It’s inseparable
00:07:48 - What customers really want beyond the product
00:09:10 - CS legitimacy parallels with marketing history
00:10:46 - Final thoughts on CS evolution and academia
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with James Lawson:
James's LinkedIn: https://www.linkedin.com/in/jlaw-customersuccess/
