Episode 131: Are you the quarterback, the conductor, or the general contractor?
⏱️ Timestamps:
00:00:00 - Little Robbie the conductor
00:01:13 - What does a CSM really do?
00:03:34 - The CS role as a quarterback
00:05:07 - Rob’s “five personas” of CS
00:07:39 - Aligning CS expectations from the start
00:08:17 - The hiring dilemma in CS roles
00:11:19 - Time audits: tracking what really matters
00:12:32 - How roles evolve with company growth
00:12:59 - Can you be honest in CS feedback?
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
