Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Jon Johnson, Principal Customer Success Manager for Key Accounts at UserTesting, crashes the show to discuss how he manages the “biggest of the big” customers, including scheduling meetings (or not), sharing new features, and setting strategic goals. He and Dillon also chat about burnout and how to deal with it, doing better with the time we have, and they top it all off by tearing down one of the key phrases in Customer Success.
For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/playing-in-the-big-leagues-what-it-means-to-be-a-consigliere-the-week-that-was-w-jon-johnson
About this podcast:
Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the topics of the moment in the profession.
If you like what you've seen, please rate this podcast and subscribe to be notified of new episodes.
This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn @ https://www.linkedin.com/in/dillonryoung/
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
