Felicia Rella thinks its high time we raise our standards in CS, and embrace a lot more standardization in the process.
Timestamps:
00:01:25 - Standardizing Customer Success as a Profession
00:02:32 - Varied Roles and Responsibilities
00:03:40 - The Problem with Vague Job Titles
00:04:45 - The Evolving Definition of Customer Success
00:05:51 - The History of Customer Success
00:06:58 - Progressing and Developing the Customer Success Profession
00:08:03 - Generating Additional Revenue Through Customer Success
00:10:15 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Felicia Rella:
Felicia's LinkedIn: https://www.linkedin.com/in/felicia-rella/
