Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it.
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⏱️ Timestamps:
00:00:00 - Embarrassing path to servant leadership
00:00:25 - Intro
00:01:54 - Kathy’s natural approach to leadership
00:03:10 - Rob’s journey from restaurant management
00:06:24 - Empathy and frontline experience
00:08:28 - Challenges with top-down management
00:09:15 - Managing up: Giving feedback to bosses
00:10:26 - Asking for advice vs. giving feedback
00:11:29 - Creating a personal user guide for leadership
00:12:31 - The delicate art of asking for advice
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kathy Fava:
Kathy's LinkedIn: https://www.linkedin.com/in/kathleenfava
