Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users, as well as what Twilio's most recent layoff news might be trying to tell the CS profession.
For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/specialization-and-twilios-layoffs-as-a-larger-indicator-the-week-that-was-w-bob-london
About this podcast:
Lifetime Value is the podcast for Customer Success professionals where you can hear fellow CS veterans share their wins and their losses, their best practices and their horror stories. We in CS know that the customer is not always right, but they are at the center of every business.
If you like what you've seen, please rate this podcast and subscribe to be notified of new episodes.
This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn @ https://www.linkedin.com/in/dillonryoung/
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
Find us on Instagram and TikTok at @lifetimevaluepodcast.
