Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching.
⏱️ Timestamps:
00:00:00 - Starving for coaching with Dane Batson
00:01:09 - Dane’s journey to CS
00:01:54 - Importance of coaching in CS
00:03:22 - Transition from accounting to CS
00:04:17 - Value of peer coaching
00:05:50 - Benefits of feedback tools
00:07:01 - Coaching as a consultant
00:08:57 - The future of live coaching
00:09:35 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Dane Batson:
Dane's LinkedIn: https://www.linkedin.com/in/dane-batson/
