PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it.
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⏱️ Timestamps:
00:00:00 - Intro
00:00:30 - Rob’s train adventure begins
00:00:56 - Meet Pallavi: from developer to founder
00:02:26 - CSMs as product experts
00:03:55 - Earning respect from internal teams
00:05:48 - JP’s take on CSM expertise
00:06:51 - Pallavi challenges the program manager role
00:07:57 - Balancing product knowledge with CSM skills
00:09:49 - Building tools for CSMs
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Pallavi Gadepalli:
Pallavi's LinkedIn: https://www.linkedin.com/in/pallavigadepalli/
