Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique.
⏱️ Timestamps:
00:00:00 - Tom Brady’s never done customer success
00:00:32 - Kicking off with Julien from Mobilexpense
00:01:09 - Introducing travel and expense management
00:02:16 - Passion and building customer relationships
00:04:54 - Transitioning to chief customer officer
00:05:37 - Fighting for customer success recognition
00:06:37 - Rob on finding community in customer success
00:08:41 - JP on the sanctity of customer trust
00:10:14 - Valuing customer feedback and closing the loop
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Julien LeTerrien:
Julien's LinkedIn: https://www.linkedin.com/in/julien-le-terrien-a9653723/
