Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference.
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⏱️ Timestamps:
00:00:00 - Pirates
00:01:20 - From journalism to customer success
00:02:11 - A south-central PA connection!
00:03:03 - Language choices in customer success
00:04:46 - Having more fun in customer interactions
00:05:18 - Chief Fun Officer
00:07:09 - JP’s take on internal language and culture
00:09:15 - The impact of culturally specific language
00:10:20 - Changing idioms: From stones to scones
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Lauren Berg:
Lauren's LinkedIn: https://www.linkedin.com/in/lauren-berg-51679862/
