The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding.
Timestamps:
00:00:00 - The criticality of onboarding
00:01:22 - The Importance of Customer Success
00:02:22 - Leading Indicators of Customer Success
00:03:36 - Measuring Customer Onboarding Progress
00:04:40 - Multi-threading value delivery in organizations
00:05:45 - Meeting the Needs of Stakeholders
00:06:52 - Turning Boundaries into Value during Onboarding
00:08:02 - Managing Expectations and Stakeholder Management
00:09:02 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Rupesh Rao:
Rupesh's LinkedIn: https://www.linkedin.com/in/rupeshrao/
