Episode 124: Dr. Mike Lee is a CS traditionalist, and he has thoughts about the state of the industry.
⏱️ Timestamps:
00:00:00 - Intro
00:02:00 - Revenue focus: a customer success dilemma
00:04:31 - The happy medium or a needed firewall?
00:06:09 - Can sales enhance customer relationships?
00:08:00 - Trust first, then revenue follows
00:10:26 - The pressure of quotas in customer success
00:12:28 - The key to balancing rewards and retention
00:14:02 - Teaser: Dr. Mike's thoughts on commissions
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Dr. Mike Lee:
Mike's LinkedIn: https://www.linkedin.com/in/-mikelee/
