What exactly is everybody doing between contract signing and renewal?
Kevin knows Steps 1 & 3. But much like the underpants gnomes, Step 2 is just a teensy bit hazy.
Do you have the answer? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
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⏱️ Timestamps:
00:00:00 - What are we even doing all day?
00:01:30 - Kevin’s CS journey
00:02:01 - Between onboarding and renewal
00:02:52 - Listening and learning
00:03:53 - The importance of communication
00:04:35 - QBRs and engagement
00:05:33 - Asking the right questions
00:07:16 - Embracing feedback
00:08:13 - Rob’s new acronym
00:09:51 - Challenges of enterprise accounts
00:11:06 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kevin Maufer:
Kevin's LinkedIn: https://www.linkedin.com/in/kevinmaufer/
