Armando Quintana III is a bit of a renaissance man, to our surprise. But he's also a customer success manager, spending too much of his time wondering about value and how to create it. But more importantly, he wonders what the word even means.
Timestamps:
00:01:23 - Should Customer Success Have a Growth Quota?
00:02:37 - Building a strong customer relationship
00:03:44 - Personal Growth and Success
00:04:52 - The trend of CS people not having a growth quota
00:05:55 - Revenue-focused conversations in customer success
00:06:58 - Hiring Customer Success people with a Sales Background
00:08:10 - Creating Value and the Definition of Value in Customer Success
00:10:19 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Armando Quintana III:
Armando's LinkedIn: https://www.linkedin.com/in/aq3/
