Sarah Desjardins has a storied career in CS Ops, and she firmly believes no company should do without.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:23 - Sarah’s focus on CS Ops
00:02:10 - The challenge with processes in CS teams
00:03:37 - Ensuring teams understand CS Ops tools
00:05:39 - Rob on the evolution of CS Ops
00:06:02 - The power of systematizing CS tasks
00:08:51 - Do CS Ops and CSP always go together?
00:09:46 - CS Ops as a two-way street
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Sarah Desjardins
Sarah's LinkedIn: https://www.linkedin.com/in/sarah-d-404079177/
