Rob, JP, and Dillon go forum-diving for the hottest customer success topic on the internet, and come up with a classic battle royale.
Timestamps:
00:00:00 - An optimist's point of view
00:01:39 - Does the structure work?
00:03:17 - Masterful negotiations
00:04:51 - Limiting future opportunities and layoffs
00:06:17 - The responsibility of the CS team
00:07:37 - Understanding business needs
00:08:57 - The trusted advisor game
00:10:20 - Follow the money!
00:13:04 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
