CS & SaaS continue to evolve. But our love for the profession is undying. Why, exactly?
⏱️ Timestamps:
00:00:00 - Gentleman's Choice: Why we love customer success
00:01:23 - The Evolving Role of Customer Success
00:02:20 - Understanding the Business Model
00:03:09 - The Complexity of Customer Success
00:04:03 - Unhinged Customers
00:05:00 - Feeding the addiction
00:05:55 - It's just a metaphor, bro
00:07:01 - For the love of the game
00:08:10 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
