Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business"
https://www.youtube.com/watch?v=pXG0k9wrE8o
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Maranda Dziekonski joins Dillon to chat about the future of Customer Success and whether artificial intelligence will steal all of our jobs.
Chapters:
00:00:00 - The Value of Customer Success
00:06:06 - Empowering Hourly Workers
00:12:46 - Churn Zero and AI-generated Content
00:19:09 - The Role of Bots in Customer Support
00:25:33 - Focusing on Profitability
00:31:53 - The Importance of Communication and Understanding in the Workplace
00:37:53 - The Loopholes of Exits
00:44:07 - The Importance of Context and Execution in Customer Success
00:50:07 - The Theory of Pushing to the Brink of Sanity
00:56:18 - Nick Mehta's Signature
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with Dillon (host):
LinkedIn: https://www.linkedin.com/in/dillonryoung
X (Twitter): https://twitter.com/CSPSDY
👋 Connect with guests:
Maranda Dziekonski LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/
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