Episode 130: Dillon and Rob debate a CSM's worst nightmare.
⏱️ Timestamps:
00:00:00 - Intro
00:01:59 - Dillon attempts to describe DJ Bobby Z's look
00:03:14 - What's Dillon wearing? DJ Bobby Z guesses wrong
00:03:44 - Asking the big question: Customer success nightmares
00:04:07 - Dillon's nightmare: No customer data
00:05:18 - Playbooks vs data: DJ Bobby Z's hot take
00:06:48 - The spooky Churn monsters in customer success
00:08:04 - Addressing the accent switch: Surprises in churn
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
