Welcome to The Daily Standup | TDSU Ep. 1

00:00:00    a cocktail party of ideas you go to a networking event hey my name's so and so oh Rob I was just talking to JP and he's going through something that it sounds like you've solved before can I link you two up everybody else that's listening see if they can connect with that person to see if if they've got advice or ah man I'm going through the same thing just [Music] commiserate you're listening to the Daily standup by lifetime value consider this your daily dose of new ideas fresh perspectives and or hot takes as they

00:00:41    relate to the worlds of customer success post sales or whatever the hell we're calling it these days and where we ask each guest one simple question what's on your mind it's not that bad you just sound like you're in a call center let me turn uh no I'm good I'm good I'm good all right you guys want to do this really quick call center bris Nation let's do it all right what's up lifers and welcome to the Daily standup with lifetime value this is a brand new project from lifetime value where we're

00:01:12    bringing you daily ideas in the Cs and CS adjacent spaces we want to plant idea seeds for you some of those are going to grow into big beautiful trees some are going to die but we'd like for you to hear as many as possible I think this is great I'm keeping all this I got JP with me JP do you want to say hi bleep y'all what's up I got Rob with us Rob do you want to say hi what's bleeping up everybody all right this is going to be our very first episode we want to introduce you to the concept of the

00:01:39    daily standup and talk a little bit about what each of us is trying to accomplish with this effort who in the audience would like to go first is it Rob from his customer support headset in the cafe love to be happy to um cool so I'm Rob zambito and I am a I guess the best way to summarize my background is that I've spent the better part of the last de building and scaling customer success teams so I did that three times at full-time positions and then now I do that as a consultant working with early

00:02:08    stage startups and early stage customer success programs helping them get the foundations and the foundational playbooks in place so personally my position in the customer success world might be a bit unique because I spend my day sort of changing channels between different companies and that's sort of given me this observation in the customer success world that I'm I'm starting to see some increasing divides between customer success and the everyday person who's doesn't work in our space which I think we all know that

00:02:34    and we've probably had the experience of trying to explain our jobs to our parents relatives at the you know dinner table and that's never an easy thing to explain but then there's also this growing divide that I'm perceiving between sort of thought leadership in customer success which is really exciting I love the fact that the thought leadership is really advancing and the everyday practitioner but that is a concerning divide too so we want this podcast in my mind I sort of think of my role in this is to help bridge

00:02:58    those gaps help bridge the gap between the thought leaders and the practitioners and be the voice of the everyday practitioner and then also it should all be very accessible content that anybody and everybody can listen to relate to understand and tie into their work their jobs so I'm pretty excited the voice of the people is what this will hopefully be and I'm excited to work with you guys on this well that makes one of us JP do you want to tell us what you want to get out of this yeah so my name is Jean Pierre sort of like

00:03:23    Madonna or you know Dennis Rodman um yeah I'm I'm currently a customer success associate my main thing is I goof around in the Cs space I love to goof around there because why not there's not enough Goofs in the space this podcast I'm looking forward to learning a lot from our guests as someone who's got way less experience than these other two I'm looking forward to just having like a constant stream to balance out all the goofy bleeping stuff I put out there into the into the Cs space and hopefully you know I'm able to

00:03:58    offer some really good bleeping insights for you all in the process so you know happy bleeping day y'all I'm going to voice over a ton of swear words for you I don't like how you're censoring us better do it all right so from my perspective my name is Dylan young I'm the founder and CEO of lifetime value media the founder of the lifetime value podcast and the growing work that we're doing with lifetime value overall this came from conversations that the the three of us had in different varieties

00:04:25    and I'm dreaming of this as almost a cocktail party of of ideas the way you go to a networking event a conference a Meetup whatever it is and the way you meet people is like hey my name's so and so and this is what I'm doing right now or this is what I do for fun this is what's on my mind and the way those are supposed to work is then I say oh Rob I was just talking to JP and he's going through something that it sounds like you've solved before like can I link you two up can you guys share those ideas

00:04:55    see if there's a connection or like just expand your network right the way that exponentially works you make continued Connections in the community and I want this to do that and the way we want to do that is by simply asking folks what's on your mind what are you dealing with right now what's your hot take what's your big opinion what's the big win you've had recently and we want everybody else that's listening to see if they can connect with that person to see if if they've got advice or ah man

00:05:22    I'm going through the same thing just commiserate and how do we expand this community Through the regular de imination of ideas and Thoughts From the entire Community that's the best I've ever worded that I'm glad we got it on wax welcome to the bleep tail party y'all that's it guys that's our time we just wanted to introduce ourselves this project we're working on we hope that you enjoy these episodes and that you can join us every day we're publishing every day the daily standup with lifetime value we'll see you next time

00:05:56    guys peace thanks L you you've been listening to the Daily standup by lifetime value please note that the views expressed in these conversations are attributed only to those individuals on this recording and do not necessarily reflect the views and opinions of their respective employers for all inquiries please reach out via email to Dylan at lifetim Valu media.com find us on YouTube at lifetime value and find us on the socials @ lifetime value podcast until next next time hey folks it's Dylan here thank you

00:06:34    for tuning in as always now I've got a favor to ask of you if you've made it this far hopefully it means you like what we're doing with our program so I'm asking you to please give this a like and a follow or a subscribe and leave a comment too your likes and your follows and your subscriptions they allow us to keep doing what we're doing and reach a larger audience your comments help us make sure that we're making the best content for you best of all it's free besides a few moments of your time thank

00:06:59    you again for following along and we'll see you next time