What It Takes to Be a Good-Better-Best CSM - The Week That Was w/ Rob Zambito
Rob Zambito is the founder of Customer Success consultancy Success Scaled. He joins us to debate whether Customer Success can follow a formula, what separates good from better from best when it comes to being a CSM, and why making a customer problem sound worse than it really is may help you in the long run.
Rob Zambito is the founder of Customer Success consultancy Success Scaled. He joins the show to debate whether Customer Success can follow a formula, what separates good from better from best when it comes to being a CSM, and why making a customer problem sound worse than it really is may help you in the long run.
Who is Rob Zambito?
Links:
- Ziv Peled on why he loves the role of CSM
- Max Bevilacqua & Mindful Negotiating
- CS Player(s) of the Week:
- Referrals & Recommendations:
About this podcast:
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This podcast is written, produced, and edited by Dillon Young. You can find him on LinkedIn.
Please direct all inquiries to dillon@lifetimevaluepodcast.com.
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