Customer Success Episodes
Fighting for facetime | TDSU Ep. 6
The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond. What's your go-to method for fighting through the noise and grabbing their attention?
The 2024 Customer Success Draft | TDSU Ep. 4
Inspired by the NFL draft this past week, the boys conduct their own draft, customer success style. Rob, JP, and Dillon name the individuals and communities in and around customer success that they want on their team.
Margaritas, and how to SIMPLIFY Customer Success | TDSU Ep. 2
The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success.
Episode 26: Common Misconceptions about Customer Success
Customer Success can mean a lot of different things to different people. But, what is CS *not*? The guests cover their favorites.
S2E02: A Day in the Life of a Customer Success Manager
What does a CSM do each day? The guests debate.
S2E01: What's a CS?
Welcome to Season 2 of the Lifetime Value show, your destination for Customer Success content. In this first episode, Dillon starts with a history lesson - what, exactly, *is* Customer Success? Where did it begin? And what has it become?
Putting the Pieces Together - The Week That Was w/ Tim Conder
Tim Conder is the founder and CEO of consulting and training firm CXology. Tim joins the show to discuss the long-term exponential impact increasing your retention rate has on revenue, how CS departments can properly measure their value and effect, …
We Don't Have to be Buddies - The Week That Was w/ Brian Hall
Brian Hall is the founder of Carema Consulting and has been doing Customer Success since before it had a name. Brian joins the podcast to explain why seasoned CS leadership is key, why he believes CS is at the center …
Renewals the Right Way - The Week That Was w/ Bhavika Kochhar
Bhavika Kochhar is the founder CS Ladies, is a regular in the CS meetup scene, and an all-around ray of sunshine on a cloudy day. Bhavika joins the show to chat customer renewals, how she views the renewal conversation, and …
All Things ChatGPT - The Week That Was w/ Mickey Powell
Mickey Powell is a co-founder and the head of Go To Market for UpdateAI. Mickey is a dedicated student of the generative AI movement, and he joins the pod to help us run the bases, including how AI tools have …
The Next Evolution of Customer Success - The Week That Was w/ Larry R…
Larry Raines is the founder and principal consultant for his brand new consultancy, Customer Success v3. Larry joins LTV to share his theories on Customer Success - where it is today and where it’s headed tomorrow. He and Dillon also …
Keepin' it Funky, Keepin' it a Buck - The Week That Was w/ Jay Goy
Jay Goy is the Head of Customer Success at Voltaiq. He joins Lifetime Value this week to share his unique path from military service to DEA Agent to Customer Success leader, how he handles the Customer Support function with a …
What It Takes to Be a Good-Better-Best CSM - The Week That Was w/ Rob…
Rob Zambito is the founder of Customer Success consultancy Success Scaled. He joins us to debate whether Customer Success can follow a formula, what separates good from better from best when it comes to being a CSM, and why making …
Stop! Collaborate and Listen - The Week That Was w/ Brittany Casey
Brittany Casey, Lead Customer Success Manager at Docusign, joins the show to discuss the criticality of partnering closely with your Sales org (and, really, every org at your company) and the danger of getting caught just going through the motions.
Diversifying Champions & Scaling without Technology - The Week That W…
Jeff Breunsbach is Director of Brand at Higher Logic, co-founder of the Gain Grow Retain community and co-host of the Gain Grow Retain podcast. Jeff stops by to discuss what scaled CS means (and doesn’t mean), sacrificing a meeting or …