Customer Success Episodes

Carly Agar - you know her, you love her - is a CS practitioner-turned-career coach primarily focused on helping folks new to the tech scene or just Customer Success break into the field. She joins the show to cover Silicon …

Bern Risley is a Customer Success vet through and through, having worked for outfits big and small. Now she’s heading her own firm where she focuses on coaching up CS professionals on how to show up. Bern joins LTV to …

Jon Johnson, Principal Customer Success Manager for Key Accounts at UserTesting, crashes the show to discuss how he manages the “biggest of the big” customers, including scheduling meetings (or not), sharing new features, and setting strategic goals. He and Dillon …

Olivier Fiaty-Amenouvor, Senior Customer Success Manager at Camunda and Founding Member of Success in Black, brings his infectious energy to Lifetime Value to discuss how it is he discovered the profession, where he thinks it’s headed, and even shares his …

Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they get to talking about NRR …

Jeremy Donaldson - you know him, you love him - is on the job hunt. Listen in while he explains his thought process as he finds the best job for him with practical tacticals that you can use too.

Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users and what Twilio's most recent layoff news might …

Jean-Pierre “JP” Frost is a relative newcomer to the Customer Success world, but has already proven his worth as a contributor to the community with gigs as co-host of CS Insider’s CS Speed Mixer as well as the brand new …

Ed Powers, engineer by training and reformed salesman, joins the pod to discuss the science of how humans categorize experiences and make decisions, and how it is that Customer Success practitioners can use this knowledge to their advantage.

Markus Rentsch, the CS meme king, spends some time with us to wrap up the week that was, including why the QBR is so misused and misunderstood, the fate of ROI as a metric, and how CS has lost its …

Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.

Ali Cudby, author of the book "Keep Your Customers" and founder of both CXology and Alignmint for Growth, joins Dillon off the clock to play a little Cruise Control, talk BS in CS, and share a story about the time …

Maranda Dziekonski, SVP of Customer Success at HourWork, joins Dillon to wrap up the week that was in Customer Success!

Jan Young, Principal Consultant at the Success League, is seemingly everywhere in the CS community...and that includes this podcast.