Episodes

Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a much-needed mental health checkpoint.

Ali Cudby, author of the book "Keep Your Customers" and founder of both CXology and Alignmint for Growth, joins Dillon off the clock to play a little Cruise Control, talk BS in CS, and share a story about the time …

Maranda Dziekonski, SVP of Customer Success at HourWork, joins Dillon to wrap up the week that was in Customer Success!

Jan Young, Principal Consultant at the Success League, is seemingly everywhere in the CS community...and that includes this podcast.