Videos

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Markus Rentsch, the CS meme king, spends some time with us to wrap up the week that was, including why the QBR is so misused and misunderstood, the fate of ROI as a metric, and…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "THIS ISN'T VEGAS!" Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "Those who focus on retention tend to have poor retention, while those who focus on expansion get retention for free." Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV to chat about that love + a bunch of other CS things. Chapters: 00:00:00 - The Importance of…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Maranda Dziekonski joins Dillon to chat about the future of Customer Success and whether artificial intelligence will steal all of our jobs. Chapters: 00:00:00 - The Value of Customer Success 00:06:06 - Empowering Hourly Workers…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jan joins Dillon to discuss what skills it takes to be in CS and the shift away from growth-at-all-costs, towards sustainable strategies. Chapters: 00:00:00 - The Importance of Asking Questions 00:05:26 - Finding Passion in…