Videos

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Olivier Fiaty-Amenouvor, Senior Customer Success Manager at Camunda and Founding Member of Success in Black, brings his infectious energy to Lifetime Value to discuss how it is he discovered the profession, where he thinks it’s…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics, like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jeremy Donaldson - you know him, you love him - is on the job hunt. Listen in while he explains his thought process as he finds the best job for him with practical tacticals that…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Dillon & guest Bob London take a winding road while discussing the importance of customer data and naturally land on the topic of Product Management. From episode: https://youtu.be/wW1DTIQg4FE

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Dillon & Bob London discuss the rise of the CSM who used to be a user of the product they now support and ask: "Is the tactic useful?"

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users, as well as…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~--

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jean-Pierre “JP” Frost and Dillon are all over the map as they attempt to cover Customer Success topics. Find the full show here: https://youtu.be/NRhBwhdVnY4 For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/revenue-balloons-and-buoy-content-the-week-that-was-w-jp-frost About this…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jean-Pierre “JP” Frost is a relative newcomer to the Customer Success world, but has already proven his worth as a contributor to the community with gigs as co-host of CS Insider’s CS Speed Mixer as…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Ed Powers, engineer by training and reformed salesman, joins the pod to discuss the science of how humans categorize experiences and make decisions, and how it is that Customer Success practitioners can use this knowledge…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Markus Rentsch, the CS meme king, spends some time with us to wrap up the week that was, including why the QBR is so misused and misunderstood, the fate of ROI as a metric, and…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "THIS ISN'T VEGAS!" Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "Those who focus on retention tend to have poor retention, while those who focus on expansion get retention for free." Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV to chat about that love + a bunch of other CS things. Chapters: 00:00:00 - The Importance of…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Maranda Dziekonski joins Dillon to chat about the future of Customer Success and whether artificial intelligence will steal all of our jobs. Chapters: 00:00:00 - The Value of Customer Success 00:06:06 - Empowering Hourly Workers…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jan joins Dillon to discuss what skills it takes to be in CS and the shift away from growth-at-all-costs, towards sustainable strategies. Chapters: 00:00:00 - The Importance of Asking Questions 00:05:26 - Finding Passion in…