Videos

Brad Davis of Success Panda drops a bomb on the TDSU guys: there are few great leaders in customer success. The gang talks methods for upping our leadership game in the profession. Timestamps: 00:00:00 - Introduction to The Daily Standup 00:01:31 - Leadership and Customer Success 00:02:50 - The Deficit…

Kristen Gray Psychas breaks down HER experience as a hiring manager in customer success. What job search tactics are successful, and which are not, when applying for customer success manager roles in today's job market. Timestamps: 00:00:00 - Introducing The Daily Standup by Lifetime Value 00:01:17 - The Importance of…

The effervescent Mary Migiano brings a PROBLEM to the pod: your customer just won't respond. What's your go-to method for fighting through the noise and grabbing their attention? Timestamps: 00:00:00 - Analogies abound! 00:01:31 - Challenges with Unresponsive Customers 00:02:49 - Finding effective communication methods 00:03:51 - Understanding Customer Non-Responsiveness…

Good CS samaritan Kevin Leonor links up with us to share what he believes might grease the wheels in this hectic hiring cycle. Let's stop searching for perfect-fit unicorns, and be open to training to the vertical. Timestamps: 00:00:00 - Find Culture, Train Skills 00:01:40 - Training to the Vertical…

Inspired by the NFL draft this past week, the boys conduct their own draft, customer success style. Rob, JP, and Dillon name the individuals and communities in and around customer success that they want on their team. Timestamps: 00:01:41 - Drafting from the Customer Success and Adjacent Spaces 00:03:12 -…

Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION. What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today? Timestamps: 00:00 - Introduction and Smelling Like JP 01:32 - Understanding…

The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success. Ornella Jacobs asks the community to quit it with the acronyms, the jargon, and the over-complication - let's get back to basics! Bonus: she shares the perfect method for making margaritas.…

WELCOME to The Daily Standup! We're talking to Customer Success and Post-Sales practitioners and bringing you one bite-sized topic *every day*. In this inaugural episode, Rob, JP, and Dillon discuss what they hope to get out of, and deliver on, with The Daily Standup. Timestamps: 00:00:00 - A Cocktail Party…

Breaking down the #1 trick for thriving in customer success. Follow these tips to become a more resilient customer success manager and install resilience in your customer success practice overall! Timestamps: 00:00:00 - The First Value to Cultivate in Customer Success 00:01:20 - Effective Skills in Customer Success 00:01:56 -…

Discover why aligning sales and growth strategies is crucial for success. Learn how this alignment can provide insights to diagnose and prescribe the right solutions for business growth. #SalesAlignment #BusinessGrowth #SalesInsights #GrowthStrategies #BusinessSuccess #SalesAndGrowth #SolutionPrescription #SalesTips #BusinessAlignment #SalesGrowth #CustomerSuccess

Discover how strong ties to product can enhance communication and drive product strategy. #BusinessGrowth #CrossFunctionalCollaboration #ProductStrategy #CommunicationSkills #Teamwork #BusinessPartnerships #CollaborationTips #DepartmentCollaboration #ProductDevelopment #CustomerSuccess

Customer Success pros...don't get fired by your customers! Watch now to learn how to reduce churn and maximize your customer's satisfaction with tips from Greg Daines, CEO of ChurnRX, as he shares what the data tells him about how best to serve your customers. Chapters: 00:00:00 - Introduction to the…

Learn how to excel as a high-touch Customer Success Manager and become a valuable advocate for your customers. Discover strategies to identify and solve business problems effectively and align sales and marketing efforts. Enhance your customer relationships and drive growth. #CustomerSuccess #CSMStrategy #BusinessDevelopment #CustomerAdvocacy #SalesAlignment #MarketingEfforts #CustomerRelationships #BusinessGrowth #CustomerAdvocate #SuccessTips

In this podcast episode, we're breaking the silence on mental health in customer success. Learn how to address burnout, ask for help, and seek support as a customer success manager. Let's normalize conversations around mental health in the workplace! 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the…

Your customers don't know what they don't know. So start leading them! 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show

...get it? #customersuccess #sales #workhumor #didyouknow

Working in tech is hard right now. Add these tips from Jon Johnson to your survival toolkit. 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show

Greg Daines of ChurnRX gives his take on selling in a customer success role. 📺 Lifetime Value: Your Destination for Customer Success content Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show 🤝 Connect with Dillon (host): LinkedIn: https://www.linkedin.com/in/dillonryoung X (Twitter): https://twitter.com/CSPSDY ---------- Lifetime Value is sponsored by The Segment, a new…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Learn how to ensure long-term account stability and growth by securing executive sponsorship. Discover the importance of having a champion and expanding your network within the organization. Stay proactive and mitigate risks. #AccountGrowth #ExecutiveSponsorship #CustomerSuccess…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how the world of sales is redefined in this enlightening conversation with Greg Daines. Learn how our focus on producing measurable results and improving customer workflows naturally leads to sales success, all without the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how focusing on customer outcomes, rather than simply completing tasks, can lead to true success. Learn how to understand your customers' goals, measure their success, and equip your team with the tools to help…

Kristi Faltorusso, Greg Daines, and more guests break down what people get WRONG about customer success. From thinking about empathy wrong to building a customer success department from the jump, experts in the field tell you what NOT to believe about the gig. Connect with Dillon (host): LinkedIn: https://www.linkedin.com/in/dillonryoung X…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- -The ability to articulate value back to your customer is a MUST-HAVE skill for a #customersuccessmanager. -Next level maneuver? Switching up that value message specific to your audience up and down the value chain, C-Suite…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how a CSM (Customer Success Manager) is like having a personal trainer for achieving your fitness goals. Learn how their guidance and accountability can help you stay motivated and recognize value. Hold yourself accountable…