Videos

Carolyn Glassberg had a shakeup at her job that has her considering perspective a lot more. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - It's all about perspective 00:00:55 - Welcoming Carolyn Glassberg to The Daily…

Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience. Sign up for Lifetime Value's industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps:…

It's just Rob and Dillon this time around. And Dillon wants to know: what does Rob like most about his job? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/…

Priscila Fletcher wants to know: are you giving your customer advocacy program the respect it deserves? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - How to leverage advocacy 00:00:31 - Introducing Priscila Fletcher 00:00:55 - Customer advocacy on the mind 00:01:56 - Building an…

Amber Monroe has a riddle for you: If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go? Subscribe to our newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Only fools rush through…

Kaleb Jessee thinks there's a significant shift in power dynamics happening... Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Side piece to main squeeze 00:01:10 - Krafted Revenue 00:01:50 - The importance of customer success 00:03:30 - Couple of masters 00:04:40 - Sales and…

Sometimes, we're at the mercy of the world at large. Even so, Kritika Kishor has thoughts on how to take back control. ⏱️ Timestamps: 00:00:00 - Ripples o a pond 00:00:44 - Welcome, Kritika! 00:02:13 - Macroeconomic impacts on CSMs 00:02:41 - Challenges faced by CSMs 00:03:00 - Breaking silos…

Ok, not really. But did it get your attention? Did it make you click? Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00…

Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Hoodwinked 00:01:43 - A size inconsistency 00:02:09 - Whiplash 00:03:06 - CS and revenue responsibilities 00:04:14…

Parul Bhandari sees a discrepancy in the way we treat our departments. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Share the wealth! 00:01:04 - Parul’s new ventures 00:02:01 - Insights from that big conference 00:02:42 - Importance of CS incentives 00:03:54 - Debating the…

Burnout much? Sumitra Narayanan brings her suggestion for combating it to the show. ⏱️ Timestamps: 00:00:00 - Get your mind right with Sumitra Narayanan 00:00:59 - Meet Sumitra 00:01:47 - Connecting meditation with CS 00:02:44 - Benefits of meditation 00:05:44 - JP’s experience with meditation 00:07:01 - Finding meditation through…

Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching. ⏱️ Timestamps: 00:00:00 - Starving for coaching with Dane Batson 00:01:09 - Dane’s journey to CS 00:01:54 - Importance…

Revenue, revenue, revenue. Do you own a piece of it? There's a contingent of CS pros pounding the table to avoid it at all costs. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the…

Mohammed Alqaq is the founder of Customer Success Middle East and eternal optimist. Amidst talk of AI taking over, Mo calls out the opportunities it may portend for the profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's next? 00:00:17 - Welcome to the…

What exactly is everybody doing between contract signing and renewal? Kevin knows Steps 1 & 3. But much like the underpants gnomes, Step 2 is just a teensy bit hazy. Do you have the answer? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ And sign up for Lifetime…

Artificial intelligence - maybe you've heard of it? And if you're like Parker Chase-Corwin, you've also heard about, or been asked yourself, to utilize it for everything and with no additional budget or resources. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Balling on a…

Monica Stewart, founder of MSD Consulting, thinks we're all dropping the ball. Both literally and figuratively. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️…

Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world. Sign up for Lifetime Value's (not so serious) industry newsletter! Real…

How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. Do you agree? Send us a message via email or voicemail: https://www.lifetimevalue.show/contact/…

Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Kumbaya b-----es 00:02:30 - Giving Kristi her flowers 00:03:15 - Collaboration…

Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far. Agree? Disagree? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Product: Your most important customer 00:00:32 - Welcome to The Daily Standup 00:01:09…

Jeremy Silver explains how, in our new reality of prioritizing durable growth, cross-functional collaboration is all the more important. ⏱️ Timestamps: 00:00:00 - Breaking down barriers 00:01:09 - Jeremy Silver: Salesforce to McKinsey 00:01:49 - Entering a new era of durable growth 00:02:34 - Importance of cross-functional efficiency 00:03:01 -…

Money makes the world go round. Rob, Dillon, and JP let loose on the use of variable compensation plans in post sales and customer success. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - The perfect compensation plan doesn't exi-- 00:01:05…