Videos

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "THIS ISN'T VEGAS!" Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- "Those who focus on retention tend to have poor retention, while those who focus on expansion get retention for free." Featuring guest Shari Srebnick

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Shari Srebnick brings over a decade of CS experience to the pod to wrap up the week that was, including why focusing on expansion begets retention, a discussion on customer profitability, as well as a…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV to chat about that love + a bunch of other CS things. Chapters: 00:00:00 - The Importance of…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Maranda Dziekonski joins Dillon to chat about the future of Customer Success and whether artificial intelligence will steal all of our jobs. Chapters: 00:00:00 - The Value of Customer Success 00:06:06 - Empowering Hourly Workers…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jan joins Dillon to discuss what skills it takes to be in CS and the shift away from growth-at-all-costs, towards sustainable strategies. Chapters: 00:00:00 - The Importance of Asking Questions 00:05:26 - Finding Passion in…