Episodes

Episode 119: Russell Bourne has one deceptively easy suggestion for becoming less reactive. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - The importance of setting clear goals 00:02:15 - Avoiding workplace whack-a-mole 00:04:13 ...

Episode 118: Autumn Shepard brings some Six Sigma HEAT to the Standup. ⏱️ Timestamps: 00:00:00 - Efficiency vs PlayStation: a balancing act 00:00:33 - Welcome to the Daily Standup 00:01:15 - Meet Autumn: customer success vete...

Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk. Subscribe to the Lifetime Value newsletter: https://lifetimev...

Episode 117: Ryan Deal has some tips on how best to present yourself, both professionally and personally. ⏱️ Timestamps: 00:00:00 - Welcoming the lifers 00:01:01 - Meet Ryan, from salesperson to CS leader 00:02:47 - How perso...

Episode 116: We need to get more creative with how we think about costs and returns. Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rethinking professional services in...

Episode 115: Does the rise of artificial intelligence signal the final death knell for the 40 hour workweek? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The end of ...

Episode 114: Dillon talked on an empathy panel - can you believe it? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The misconception of hiring for empathy 00:00:32 - ...

Episode 113: Gumption, do CSMs have it? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The value of a “never say die” attitude 00:01:35 - Be annoying: hounding execs f...

Episode 112: Recapping their time at CS Festival Boston, the guys talk executive sponsorships. Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Together at last 00:02:37...

What's a must have versus a nice to have when it comes to hiring customer success managers? Sign up for Lifetime Value's newsletter!: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:10 - Importance ...

Bob London wants everyone to shut up, but for a reason other than you may think. ⏱️ Timestamps: 00:00:00 - Intro 00:02:21 - The lost art of listening 00:05:59 - Customer success: Listening vs. forcing value 00:06:54 - Curiosi...

Andrew Shapiro wants to save you money and heartburn by designing a better interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscri...

Christian Jakenfelds sees a new wave of customer success, with a brand new metric to go along with it. Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - A manifesto 00:01:...

Morgan Strong is a solo CS pro responsible for it all - how does she keep her head on straight? Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:...

The first double-length episode: what is the purest definition of the customer success role? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions (unlike this episode): https://lifetimev...

Jim Gonzales wants you to ask yourself: how are you? Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe Timestamps: 00:00:00 - 988 00:01:01 - Jim’s journey into customer success 00:01:41 - Job hu...

Jeff Moss needs us all to get back to basics and learn how to just stand up. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:50 - The two t...

Sarah Betts loves data, but she hates an inappropriate benchmark a whole lot more. Sign up for the Lifetime Value newsletter here: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - One hundred 00:01:12 - A passio...

Joy Holmes thinks we ought not to touch revenue with a ten foot pole. Listen in to learn why. Subscribe to the Lifetime Value newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:23 - Sa...

Sarah Desjardins has a storied career in CS Ops, and she firmly believes no company should do without. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 0...

The show celebrates its one hundredth episode. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show...

Diego Tjen-A-Tak shares how he's using AI to work smarter. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:09 - AI’s impact on customer success ro...

Cinthia Silva foresees a merging of titles. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - Blurring the lines between CSM and account management 00:...

Asha May saw the marriage of customer success and marketing long ago - why do some still have trouble seeing it even now? Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps:...