Episodes

Elizabeth Italiano knows if you ain't multithreaded, it's only a matter of time before you're not threaded at all.

Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success.

Sara Roberts is the founder of Bayview Talent, a recruitment firm focused on early-stage SaaS companies hiring for customer success roles. That means you should listen up when she gives advice on how to stand out in your job search.

Carolyn Glassberg had a shakeup at her job that has her considering perspective a lot more.

Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience.

It's just Rob and Dillon this time around. And Dillon wants to know: what does Rob like most about his job? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.l...

Priscila Fletcher wants to know: are you giving your customer advocacy program the respect it deserves?

Amber Monroe has a riddle for you: If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go?

Kaleb Jessee thinks there's a significant shift in power dynamics happening...

Sometimes, we're at the mercy of the world at large. Even so, Kritika Kishor has thoughts on how to take back control.

Ok, not really. But did it get your attention? Did it make you click?

Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day.

Parul Bhandari sees a discrepancy in the way we treat our departments.

Burnout much? Sumitra Narayanan brings her suggestion for combating it to the show.

Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching. ⏱️ Timestamps: 00:00:...

Revenue, revenue, revenue. Do you own a piece of it? There's a contingent of CS pros pounding the table to avoid it at all costs.

Mohammed Alqaq is the founder of Customer Success Middle East and eternal optimist. Amidst talk of AI taking over, Mo calls out the opportunities it may portend for the profession.

What exactly is everybody doing between contract signing and renewal? Kevin knows Steps 1 & 3. But much like the underpants gnomes, Step 2 is just a teensy bit hazy. And sign up for Lifetime Value's (not so serious) industry …

Artificial intelligence - maybe you've heard of it? And if you're like Parker Chase-Corwin, you've also heard about, or been asked yourself, to utilize it for everything and with no additional budget or resources. Subscribe to our (not so serious) …

Monica Stewart, founder of MSP Consulting, thinks we're all dropping the ball. Both literally and figuratively.

Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world.

How did we make it this far into TDSU without an episode about the quarterly business review? No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can. Do you …

Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship.

Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far.