Episodes
A vanishing barrier to bullsh*t | The Daily Standup Ep. 96
You can't swing a dead cat these days without hitting a couple "experts." But JP has noticed something about so-called expertise - it's easier than ever to claim, but the real stuff seems harder than ever to find. Sign up …
Manufacturing epiphanies | Anika Zubair | Ep. 95
Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too.
Intangible, not immeasurable | Linda Lipovetsky | Ep. 94
Linda Lipovetsky thinks CS professionals are unique in a number of hard-to-detail (but not impossible) ways. Sign up for the Lifetime Value newsletter here: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro...
Trust but verify | Derrick Smith II | Ep. 93
Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - ...
The expert's dilemma | Pallavi Gadepalli | Ep. 92
PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Time...
Empathy isn't everything, but not having it is | Ep. 91
Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your...
Leading from any seat | Arit Nsemo | Ep. 90
Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 0...
Interview tips from an ex-Meta recruiter | Zack Zweber | Ep. 89
If you're wrestling with this job market, Zack Zweber's got some tips for your next interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.lin...
Serving up servant leadership | Kathy Fava | Ep. 88
Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Time...
The early stage blues | Ep. 82
The guys dig through Reddit and find a familiar early stage story. Turns out we can read and write, too. Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:1...
Homo economicus | Ed Powers | Ep. 86
BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business. Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The science 00:01:37 - The customer...
The freedom to connect | Julien LeTerrien | Ep. 85
Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique. ⏱️ Timestamps: 00:00:00 - Tom Brady’s never done customer success 00:00:32 - Kicking off with Julien from Mob...
AI is your friend (promise) | Rich King Gawlas | Ep. 84
Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success.
Artificial Superpowers | Lihong Hicken | Ep. 83
Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession.
Chasing inbox zero | Ep. 82
What is inbox zero, and should you be chasing it?
One size fits none | Danny Luu | Ep. 81
Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat?
Growing up sucks | Will Hance | Ep. 80
RevSetter VP of Sales and CS Will Hance remembers the good old days. Maybe those are rose colored glasses he's wearing.
The language we learn | Lauren Berg | Ep. 79
Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign ...
Adaptive Communication | Corey "CJ" Joyner | Ep. 78
Technical support specialist Corey "CJ" Joyner talks to people all day long. What's the #1 thing he's learned?
Gainsight + Staircaise AI - Our thoughts | Ep. 77
Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscri...
Shove it, imposter syndrome | Kinsey Wheelis
By all accounts, Kinsey Wheelis knows what she's doing. Still, imposter syndrome rears its ugly head. Here are her tips for putting it in its place.
A B2C-to-B2B evolution | Georgia O'Farrell
Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons?
#FREECLIPPY | Emma Lo | Ep. 74
What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo.
Started from the bottom | Dane Zdunowski | The Daily Standup Ep. 73
Dane Zdunowski is on the ground floor of a department's inception. This episode of The Daily Standup is all about that experience.