Episodes

Jeremy Silver explains how, in our new reality, cross-functional collaboration is all the more important.

Money makes the world go round. Rob, Dillon, and JP let loose on the use of variable compensation plans in post sales and customer success.

Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way. Timestamps: 00:00:10 - Everyone's a winner 00:01:41 - Expanding early adopter rel...

Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up.

Jordan Wallach is the CEO of Belfry Software, a rocketship of a company building the customer success department while they fly.

What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas.

Change management is one thing, but what can we do to better bounce back from said change when it occurs? THAT is change resiliency, and Jennifer Albrecht joins the pod to tell us all about it.

Jenelle Friday wants to make your business better. And that starts with emotional intelligence. ⏱️ Timestamps: 00:00:00 - Better EQ for better results 00:01:30 - Janelle’s journey in customer success 00:03:00 - Power of self...

Despite his success as a CS professional and podcast, Bayron Toruño struggles with the same things we all do - imposter syndrome and negative self talk. But he's got tips for working around both.

How do you measure customer health? Is it logins? Time on page? Adrian Ruiz joins the gang to discuss.

So often, we focus our conversation on that of the B2B customer success manager. But in many ways, the B2C folks have us beat.

Do you have practical tips for supporting women and other minority groups in tech? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ Dannah Vaughan, host of the Rebels of SaaS podcast, joins the show to talk DEI and …

What is a true measure of your customer's happiness? Probably whatever makes THEIR customer happiest. Kimberly Ayala urges the guys, and YOU, to dig just a little bit deeper and find out just what makes your customers' customers tick.

CS enthusiast Moussa Gherbi joins the guys to give a lesson in speaking your leadership's language.

Product feedback from your customers is a precious gift, and Leah Moorhead thinks you're wasting it.

Maybe not nunchuck skills, bow hunting skills, or computer hacking skills. But girls-- no, COMPANIES, only want CSMs who have great skills. We break down what those skills are. What skills are we missing? Tell us your thoughts! Send the …

Jan Young, omnipresent force in the customer success and post-sales communities, shares her mission with the guys: empowering every leader in the profession to earn their right at the executive table.

Jim Jones is like the rest of us, working to design a health score for his customers. Except...he has no data to work with. Now what?

Matt Bennett of Ritten.io spends much of his day thinking about mental health. He comes onto the show to pose some questions about how to optimize it while working in customer success.

Sheryl Hawk has a PSA for all the Lifers: your ideal customer profile is not your total addressable market is not your persona. She works with the guys on untangling the three.

CS & SaaS continue to evolve. But our love for the profession is undying. Why, exactly?

Jared Orr is a veteran customer success manager and business owner running a copywriting business catering to SaaS companies. He explains why he believes content is a critical piece of your retention strategy.

De'Edra Williams is ready for an evolution, and she's here to tell us how alignment will play a pivotal role.

Jeff Kinsel, the self-proclaimed Sultan of SaaS, knows its a stressful time. But with times of discomfort come opportunities for advancement. Jeff tells us how.