Videos

Customer Success pros...don't get fired by your customers! Watch now to learn how to reduce churn and maximize your customer's satisfaction with tips from Greg Daines, CEO of ChurnRX, as he shares what the data tells him about how best to serve your customers. Chapters: 00:00:00 - Introduction to the…

Learn how to excel as a high-touch Customer Success Manager and become a valuable advocate for your customers. Discover strategies to identify and solve business problems effectively and align sales and marketing efforts. Enhance your customer relationships and drive growth. #CustomerSuccess #CSMStrategy #BusinessDevelopment #CustomerAdvocacy #SalesAlignment #MarketingEfforts #CustomerRelationships #BusinessGrowth #CustomerAdvocate #SuccessTips

In this podcast episode, we're breaking the silence on mental health in customer success. Learn how to address burnout, ask for help, and seek support as a customer success manager. Let's normalize conversations around mental health in the workplace! 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the…

Your customers don't know what they don't know. So start leading them! 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show

...get it? #customersuccess #sales #workhumor #didyouknow

Working in tech is hard right now. Add these tips from Jon Johnson to your survival toolkit. 📺 Lifetime Value: Your Destination for Customer Success Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show

Greg Daines of ChurnRX gives his take on selling in a customer success role. 📺 Lifetime Value: Your Destination for Customer Success content Subscribe to the channel: https://lifetimevalue.link/youtubesub Website: https://www.lifetimevalue.show 🤝 Connect with Dillon (host): LinkedIn: https://www.linkedin.com/in/dillonryoung X (Twitter): https://twitter.com/CSPSDY ---------- Lifetime Value is sponsored by The Segment, a new…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Learn how to ensure long-term account stability and growth by securing executive sponsorship. Discover the importance of having a champion and expanding your network within the organization. Stay proactive and mitigate risks. #AccountGrowth #ExecutiveSponsorship #CustomerSuccess…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how the world of sales is redefined in this enlightening conversation with Greg Daines. Learn how our focus on producing measurable results and improving customer workflows naturally leads to sales success, all without the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how focusing on customer outcomes, rather than simply completing tasks, can lead to true success. Learn how to understand your customers' goals, measure their success, and equip your team with the tools to help…

Kristi Faltorusso, Greg Daines, and more guests break down what people get WRONG about customer success. From thinking about empathy wrong to building a customer success department from the jump, experts in the field tell you what NOT to believe about the gig. Connect with Dillon (host): LinkedIn: https://www.linkedin.com/in/dillonryoung X…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- -The ability to articulate value back to your customer is a MUST-HAVE skill for a #customersuccessmanager. -Next level maneuver? Switching up that value message specific to your audience up and down the value chain, C-Suite…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how a CSM (Customer Success Manager) is like having a personal trainer for achieving your fitness goals. Learn how their guidance and accountability can help you stay motivated and recognize value. Hold yourself accountable…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Discover how customer behavior is the key to long-term business success. Join Greg Daines, CEO of ChurnRx, as he shares insights on producing measurable results, driving retention, and expansion. Learn how to effectively change behavior…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Learn how to effectively navigate and challenge your customers' ideas to provide them with what they truly need. Mohammed Alqaq, a customer success expert, shares insights and practical tips on understanding customers' business models and…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- How many of you have been asked, perhaps while trying to explain your career choice to a family member over a beautifully cooked holiday dinner, what it is exactly that you do all day? (If…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Welcome to Season 2 of the Lifetime Value show, your destination for Customer Success content. In this new season of LTV, we talk with just 9 guests about all the burning questions in CS in…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Tim Conder is the founder and CEO of consulting and training firm CXology. Tim joins the show to discuss the long-term exponential impact increasing your retention rate has on revenue, how CS departments can properly…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Brian Hall is the founder of Carema Consulting and has been doing Customer Success since before it had a name. Brian joins the podcast to explain why seasoned CS leadership is key, why he believes…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Bhavika Kochhar is the founder CS Ladies, is a regular in the CS meetup scene, and an all-around ray of sunshine on a cloudy day. Bhavika joins the show to chat customer renewals, how she…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Mickey Powell is a co-founder and the head of Go To Market for UpdateAI. Mickey is a dedicated student of the generative AI movement, and he joins the pod to help us run the bases,…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Larry Raines is the founder and principal consultant for his brand new consultancy, Customer Success v3. Larry joins LTV to share his theories on Customer Success - where it is today and where it’s headed…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Featuring guest Jay Goy For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/keepin-it-funky-keepin-it-a-buck-the-week-that-was-w-jay-goy About this podcast: Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jay Goy is the Head of Customer Success at Voltaiq. He joins Lifetime Value this week to share his unique path from military service to DEA Agent to Customer Success leader, how he handles the…