Videos

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jay Goy is the Head of Customer Success at Voltaiq. He joins Lifetime Value this week to share his unique path from military service to DEA Agent to Customer Success leader, how he handles the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Rob Zambito is the founder of Customer Success consultancy Success Scaled. He joins us to debate whether Customer Success can follow a formula, what separates good from better from best when it comes to being…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Featuring guest Brittany Casey For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/stop-collaborate-and-listen-the-week-that-was-w-brittany-casey About this podcast: Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Featuring guest Brittany Casey For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/stop-collaborate-and-listen-the-week-that-was-w-brittany-casey About this podcast: Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Brittany Casey, Lead Customer Success Manager at Docusign, joins the show to discuss the criticality of partnering closely with your Sales org (and, really, every org at your company) and the danger of getting caught…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Featuring guest Jeff Breunsbach For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/diversifying-champions-scaling-without-technology-the-week-that-was-w-jeff-breunsbach About this podcast: Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jeff Breunsbach is Director of Brand at Higher Logic, co-founder of the Gain Grow Retain community and co-host of the Gain Grow Retain podcast. Jeff stops by to discuss what scaled CS means (and doesn’t…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- How many slides can you get through in a 60 minute meeting? My record is 134. Bonus: Hang up those white gloves, folks. Featuring guest Carly Agar For comprehensive show notes, visit this show's webpage:…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Featuring guest Carly Agar For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/sales-skills-tanking-banks-the-week-that-was-w-carly-agar About this podcast: Lifetime Value is the podcast for Customer Success professionals where you'll hear fellow CS veterans' unvarnished views on the…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Carly Agar - you know her, you love her - is a CS practitioner-turned-career coach primarily focused on helping folks new to the tech scene or just Customer Success break into the field. She joins…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Bern Risley is a Customer Success vet through and through, having worked for outfits big and small. Now she’s heading her own firm where she focuses on coaching up CS professionals on how to show…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- When is it appropriate to call yourself an expert? Featuring guest Jon Johnson Bonus: How do you spell consigliere?

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jon & Dillon discuss methods for avoiding burnout in high-pressure roles like Customer Success. Featuring guest Jon Johnson

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jon Johnson, Principal Customer Success Manager for Key Accounts at UserTesting, crashes the show to discuss how he manages the “biggest of the big” customers, including scheduling meetings (or not), sharing new features, and setting…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Olivier Fiaty-Amenouvor, Senior Customer Success Manager at Camunda and Founding Member of Success in Black, brings his infectious energy to Lifetime Value to discuss how it is he discovered the profession, where he thinks it’s…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Sara LaBlance is a Customer Success Manager obsessed with data. She and Dillon cover a number of scholarly and high-minded topics, like the merits of The Office and Curb Your Enthusiasm. Somewhere in between, they…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jeremy Donaldson - you know him, you love him - is on the job hunt. Listen in while he explains his thought process as he finds the best job for him with practical tacticals that…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Dillon & guest Bob London take a winding road while discussing the importance of customer data and naturally land on the topic of Product Management. From episode: https://youtu.be/wW1DTIQg4FE

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Dillon & Bob London discuss the rise of the CSM who used to be a user of the product they now support and ask: "Is the tactic useful?"

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users, as well as…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~--

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jean-Pierre “JP” Frost and Dillon are all over the map as they attempt to cover Customer Success topics. Find the full show here: https://youtu.be/NRhBwhdVnY4 For comprehensive show notes, visit this show's webpage: https://lifetime-value-the-customer-success-podcast.simplecast.com/episodes/revenue-balloons-and-buoy-content-the-week-that-was-w-jp-frost About this…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Jean-Pierre “JP” Frost is a relative newcomer to the Customer Success world, but has already proven his worth as a contributor to the community with gigs as co-host of CS Insider’s CS Speed Mixer as…

Please watch: "Busting Myths: The Real Role Of Customer Success Managers In Business" https://www.youtube.com/watch?v=pXG0k9wrE8o --~-- Ed Powers, engineer by training and reformed salesman, joins the pod to discuss the science of how humans categorize experiences and make decisions, and how it is that Customer Success practitioners can use this knowledge…